Privacy Policy

Last updated: [INSERT DATE]

Haridwar Dham (“we“, “us“, “our“, “HaridwarDham“) operates the website www.haridwardham.com (the “Site“), an informational platform about Haridwar, Uttarakhand, temples, pilgrimage and travel, and about participating in spiritual seva such as Ganga Aarti and Sadhu Bhoj.

This Privacy Policy explains what information we collect when you use the Site, why we collect it, and the choices you have. By using the Site, you agree to the practices described here.

This policy applies only to HaridwarDham. Mission Bezubaan and HaridwarMart are separate, independently operated projects with their own websites and policies — nothing in this document covers their data practices, transactions, or donations.

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1. Information you may provide to us

We collect information you choose to give us, such as when you use a contact form, enquire about a seva, or (in the future) make an online contribution. This may include:

• Your name
• Email address
• Phone number / WhatsApp number
• The subject and content of your message or enquiry
• Details relevant to a seva you are enquiring about or participating in (for example, a preferred date, or names for a sankalp/dedication, where you choose to share these)
• If online payments are introduced in future, payment-related information as described in Section 4 below

You are not required to provide any information beyond what a specific form asks for, and optional fields are marked as such.

2. Information collected automatically

Like most websites, the Site may automatically collect certain technical information when you visit, such as:

• Browser type and device information
• Pages viewed and time spent on them
• Approximate location (derived from IP address)
• Referring website, where applicable

This is collected through standard website logs and, where enabled, analytics tools (see Section 3). It helps us understand how the Site is used and improve it — it is not used to identify you personally.

3. Cookies and analytics

The Site may use cookies and similar technologies to:

• Remember your preferences
• Understand aggregate site usage through analytics tools (for example, a service such as Google Analytics, where enabled)
• Support the basic functioning of forms and interactive features

Most browsers let you refuse or delete cookies through their settings. Doing so may affect some features of the Site, but you can still browse and read our content.

4. Payment-related information

At present, HaridwarDham does not process online payments directly on the Site.

If online contribution or payment functionality is introduced in future (for example, for Ganga Aarti or Sadhu Bhoj seva), payments will be handled through a third-party payment gateway. In that case:

• Card numbers, UPI IDs, net-banking credentials and similar payment details are entered directly on the payment gateway’s own secure page, not on the HaridwarDham website.
• HaridwarDham does not store your card number, UPI credentials, bank account details or other payment credentials on its own systems.
• We may receive limited transaction information from the payment gateway (such as the amount, a transaction/reference ID, and payment status) to confirm and record your contribution.

This Privacy Policy will be updated to name the specific payment gateway(s) used once online payments are enabled.

5. Contact forms and enquiries

When you use a contact form or enquiry form on the Site, the information you submit is sent to us so that we can respond to you. We use this information only to:

• Reply to your message or enquiry
• Coordinate a seva you have asked about
• Keep a record of the communication for our own reference

We do not sell this information, and we do not use it for unrelated marketing without your consent.

6. How we use your information

In general, we use the information described above to:

• Respond to enquiries and provide the information you have asked for
• Coordinate and confirm participation in seva activities
• Operate, maintain and improve the Site
• Understand how visitors use the Site (in aggregate, through analytics)
• Comply with applicable law

7. Third-party services

The Site may use third-party services to help it function, which may process limited data on our behalf. Depending on what is active on the Site at any given time, this can include:

• Website hosting and content delivery providers
• Analytics providers
• Email delivery services (for sending replies and notifications)
• A payment gateway, once online payments are introduced (see Section 4)

These providers only receive the information necessary to perform their function and are expected to handle it securely. This policy does not cover the privacy practices of independent websites we link to or reference, including Mission Bezubaan and HaridwarMart — please refer to their own policies.

8. Data security

We take reasonable technical and organisational measures to protect the information we hold from unauthorised access, alteration, disclosure or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy — for example, to respond to your enquiry, keep a record of a seva you participated in, or meet legal or accounting requirements. When information is no longer needed for these purposes, we take reasonable steps to delete or anonymise it.

10. Data sharing and legal disclosures

We do not sell or rent your personal information to third parties. We may share information:

• With service providers who help us operate the Site (see Section 7), under obligations to protect it
• If required by law, regulation, court order, or a valid request from a government or law-enforcement authority
• To protect the rights, property or safety of HaridwarDham, our users, or the public, where permitted by law

11. Your rights and requests

You may write to us to:

• Ask what personal information we hold about you
• Request that inaccurate information be corrected
• Request that your information be deleted, subject to any legal or legitimate business reasons we may need to retain it
• Withdraw any consent you have previously given, where processing is based on consent

To make a request, please contact us using the details in Section 14. We will respond within a reasonable time.

12. Children’s privacy

The Site is intended for general audiences and is not directed at children. We do not knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example as the Site’s features change or as required by law. The “Last updated” date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

14. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact:

[LEGAL ENTITY / OWNER NAME]
Email: [OFFICIAL EMAIL]
Phone: [PHONE NUMBER]
Address: [OFFICIAL ADDRESS]

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Frequently asked questions

Does HaridwarDham store my card or UPI details?
No. Payments, when introduced, will be processed by a third-party payment gateway on its own secure page. We do not store card numbers, UPI credentials or bank details on our systems.

Is HaridwarDham affiliated with Mission Bezubaan or HaridwarMart?
No — they are separate, independently operated projects. This Privacy Policy covers only HaridwarDham; please refer to their own websites for their privacy practices.

Who can I contact about my data?
Use the contact details in Section 14, or the Contact page.