Refund & Cancellation

Last updated: [INSERT DATE]

This policy explains how HaridwarDham handles cancellations, refunds and payment issues relating to online contributions made through www.haridwardham.com, for example towards Ganga Aarti Seva or Sadhu Bhoj. It should be read together with our Donation / Seva Policy and Terms & Conditions.

This policy applies only to contributions made through HaridwarDham. It does not apply to Mission Bezubaan or HaridwarMart, which are separate, independently operated projects with their own policies.

Note: Several of the specific rules below (refund window, processing time, and similar figures) have not been finalised yet and appear as placeholders. This section should not be published until those placeholders are filled in with the actual policy you intend to offer.

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1. Cancellation requests

If you wish to cancel a seva you have arranged or contributed towards, please contact us as soon as possible using the details in Section 12, quoting your transaction details (Section 11). We will confirm whether cancellation is possible depending on how far in advance the request is made and the status of any arrangements already underway.

2. Refund eligibility

Refund window: [INSERT REFUND WINDOW]

Refund conditions: [INSERT REFUND CONDITIONS]

Refunds, where applicable, are considered on a case-by-case basis in line with the conditions above.

3. Non-refundable situations

Certain situations may not be eligible for a refund — for example, where a seva has already been carried out, or where a cancellation request is made after [INSERT REFUND WINDOW]. The specific non-refundable situations that apply are: [INSERT REFUND CONDITIONS].

4. Duplicate payments

If you are charged more than once for the same seva contribution due to a technical error (for example, resubmitting a payment after a slow response), please contact us with both transaction references. Once verified, the duplicate amount will be refunded to the original payment method within [INSERT REFUND WINDOW].

5. Failed payments

If a payment fails or is not completed, the amount should not be deducted from your account. If an amount was deducted despite a failed or incomplete transaction, please contact us with your transaction details so we can verify and, where confirmed, arrange a refund within [INSERT REFUND WINDOW].

6. Successful payment but missing confirmation

If your payment was successful but you did not receive a confirmation, please contact us with your transaction reference or payment details (see Section 11) so we can verify the payment and send confirmation, or investigate if something went wrong.

7. Incorrect payment amount

If you believe you were charged an incorrect amount, please contact us promptly with your transaction details. Once verified, any excess amount will be refunded to your original payment method within [INSERT REFUND WINDOW].

8. Technical or payment errors

Where a technical error on the Site or with the payment gateway results in an incorrect charge, a failed seva confirmation despite payment, or a similar issue, please contact us so we can investigate and put it right — including a refund where appropriate, within [INSERT REFUND WINDOW].

9. Seva date changes

If a scheduled seva needs to be rescheduled (see our Donation / Seva Policy, Section 11, on circumstances that can affect scheduling), we will contact you to agree an alternative date. A refund instead of rescheduling may be requested and will be considered per Section 2 above.

10. Changes caused by circumstances beyond reasonable control

Where a seva cannot proceed as planned due to circumstances beyond our reasonable control (for example, adverse weather, local restrictions, or similar events at the pilgrimage site), we will inform you as soon as practical and offer to reschedule or, where rescheduling is not possible or not wanted, consider a refund per Section 2.

11. Required transaction information

To help us process a refund, cancellation, or query quickly, please provide:

• Your name and contact details used at the time of the contribution
• The transaction ID / payment reference (from your confirmation email or bank/payment app statement)
• The date and approximate amount of the transaction
• The seva the contribution related to
• A brief description of the issue

12. How to request a refund or raise a query

Please contact us using:

Email: [INSERT CONTACT EMAIL]
Phone: [PHONE NUMBER]

We aim to acknowledge refund and cancellation requests within [INSERT RESPONSE TIME] and to resolve them, or update you on their status, within [INSERT REFUND WINDOW].

13. Processing timelines

Once a refund is approved, it is issued to your original payment method. Depending on your bank or payment provider, it may take [INSERT REFUND WINDOW] to reflect in your account after we process it.

14. Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The “Last updated” date above reflects the latest revision. The terms in effect at the time of your contribution will generally apply to that contribution, unless we are legally required to apply an updated policy.

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Frequently asked questions

How long do refunds take?
Once approved, refunds are generally processed within [INSERT REFUND WINDOW]; how long it then takes to appear in your account depends on your bank or payment provider.

I was charged twice for the same seva — what do I do?
See Section 4. Contact us with both transaction references and we will verify and refund the duplicate charge.

Can I get a refund if I simply change my mind?
This depends on our cancellation and refund conditions in Sections 1–3, which are still being finalised — please contact us directly to check the current position for your specific case.

What if the seva date has to change due to something out of your control?
See Sections 9 and 10 — we will offer to reschedule, or consider a refund if rescheduling does not work for you.